Refund policy
Your happiness and satisfaction is extremely important and we hope you love and treasure your Solcasa Bowhemian products. However, if for some reason you do have any issues, please get in contact with me, I am more than happy to help! Email: anneke@solcasa.com.au or leave a message on the CONTACT US page.
Product returns must meet the following conditions:
- All returns must be completed within 14 days of receiving your item.
- Items must be in an original, unworn condition.
- Personalised items can not be exchanged or refunded.
- We do not exchange or refund on change of mind purchases or sale items.
- Shipping costs are non-refundable and will not be reimbursed. If you receive a refund, the cost of return shipping will be deducted from your refund.
- All items are made to the highest standard and are quality checked before being sent to you. However if you think you have received a faulty item, please contact us within 48 hours of receiving your item so we can offer you a resolution.